At WPninjaDevs, we are committed to providing timely and professional support to ensure you get the most out of our plugin. This Support Policy outlines what assistance we provide, response expectations, and limitations.
Support Channels
We provide support through the following channels:
- Email Support: contact us at support@wpninjadevs.com
- Support Dashboard: access your account dashboard for tickets, updates, and FAQs
- Documentation: comprehensive guides, tutorials, and FAQs available on our website
Support Hours
Our support team is available Monday through Friday, from 9:00 AM to 6:00 PM (GMT+6). We aim to respond to all inquiries within 24–48 hours on business days.
Scope of Support
We provide assistance for issues related to:
- Plugin installation and setup
- Configuration guidance and usage questions
- Bug reports and troubleshooting within the plugin’s intended functionality
- Integration guidance with supported platforms (WordPress, WooCommerce, etc.)
We also provide detailed documentation, video tutorials, and best practices to help you make the most of WPninjaDevs.
Support Exclusions
Please note that support cannot be provided for issues related to:
- Products containing content that infringes copyright, promotes violence, discrimination, adult/sexually explicit material, gambling, alcohol, vulgarity, or unauthorized music
- Custom coding, modifications, or third-party plugin conflicts not caused by WPninjaDevs
- Server, hosting, or environment-related issues outside our plugin’s scope
- Free version of the plugin (support is limited for Lite versions)
Refunds and Support
Support is intended to help you use the plugin effectively. Refunds are handled separately according to our Refund Policy. Providing support does not extend refund eligibility beyond the stated refund period.
Best Practices for Fast Support
To help us assist you quickly, please provide:
- WordPress version and WPninjaDevs plugin version
- Detailed description of the issue or question
- Steps to reproduce the problem (if applicable)
- Relevant screenshots or error messages